Comparison

Simplesat measures ticket satisfaction. Quitlo measures why they canceled.

Simplesat replaces Delighted 1:1. Quitlo replaces it and adds voice.

Simplesat specializes in CSAT and NPS for helpdesk-integrated workflows: Zendesk, HubSpot, Freshdesk native.

Feature comparison

Feature

Simplesat

Quitlo

CSAT/NPS surveys

CES surveys

Helpdesk native integration

Zendesk/HubSpot/Freshdesk
Planned

AI voice follow-up

Cancel flow widget

Slack integration

Native summaries

Ticket creation (Jira/Linear)

Sentiment analysis

Pattern analytics

Score trends
Score + conversation patterns

Stripe integration

Starting price

$99-$249/mo
$99/mo

Starting price

$99-$249/mo

$99/mo

What Simplesat does well

  • Deep helpdesk integration (Zendesk, Freshdesk, HubSpot)
  • Easy setup for support teams measuring ticket CSAT
  • Competitive pricing for helpdesk-focused surveys
  • Ticket-embedded survey delivery

Where Quitlo differs

  • AI voice follow-up for detractors and cancelled customers
  • Structured Slack summaries with sentiment, key quotes, and save opportunities
  • One-click ticket creation from conversation insights
  • Pattern analytics across all conversations
  • 5-minute setup, no implementation project

Who should use what

Choose Simplesat if you

  • Need CSAT surveys embedded directly in Zendesk or Freshdesk tickets
  • Primarily measure support team performance per ticket
  • Need deep helpdesk-native integration today

Choose Quitlo if you

  • Want to understand why customers cancel, not just rate support tickets
  • Need AI voice conversations that capture the full story behind churn
  • Want NPS/CSAT/CES plus voice intelligence in one tool
  • Need structured Slack summaries with sentiment and competitive intel

The Quitlo Difference

Simplesat tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.

Frequently asked questions

Zendesk integration is on our roadmap. Today Quitlo integrates natively with Slack, Stripe, Jira, and Linear.

Simplesat specializes in CSAT/NPS surveys embedded in helpdesk workflows (Zendesk, Freshdesk, HubSpot). Quitlo focuses on AI-powered retention insights with surveys plus AI voice follow-up for detractors and churned customers.

For NPS and CSAT collection, yes. Quitlo covers those survey types. However, if you rely heavily on Simplesat's native Zendesk or Freshdesk integration for ticket-embedded surveys, Quitlo's helpdesk integrations are still on the roadmap.

Simplesat ranges from $99-$249/mo. Quitlo starts at $99/mo and includes CSAT/NPS surveys, AI voice follow-up, Slack summaries, and ticket creation. More retention insights for a comparable price.

Quitlo takes about 5 minutes. Connect Stripe and you're live with surveys and AI voice follow-up. Simplesat setup depends on your helpdesk integration and can take longer to embed in existing support workflows.

Yes. Both Simplesat and Quitlo position themselves as Delighted alternatives. Quitlo adds AI voice follow-up on top of standard NPS/CSAT/CES surveys, and offers a free 3-month migration for Delighted users at quitlo.com/migrate/delighted.

Quitlo is focused on retention and churn intelligence rather than support ticket satisfaction. If your primary need is measuring CSAT per support interaction, Simplesat's helpdesk-embedded approach may be a better fit. Quitlo excels at understanding why customers cancel.

Related reading

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