Helpdesk
Zendesk
Route escalated conversations to Zendesk tickets. When AI detects a customer needs human follow-up, a ticket is created automatically with full context.
From engineers who built software for
How it works
1
Connect your Zendesk instance
2
Configure escalation rules
3
When AI flags 'needs follow-up,' Zendesk ticket is created automatically
4
Agent sees full conversation context in the ticket
Features
Automatic escalation to tickets
Full conversation transcript attached
Priority based on sentiment and save opportunity
Custom field mapping
Agent assignment rules
SLA tracking integration
Available on Professional
Setup
1
Connect Zendesk
API connection to your Zendesk instance.
2
Set escalation rules
Define when conversations should create tickets.
3
Map fields
Configure how conversation data maps to ticket fields.
Get started with Zendesk
Connect in minutes. No engineering required.