The customers who churn at day 60 went quiet at day 14.
They signed up. Then went silent.
Quitlo calls new customers at day 14 or 30 to check in on their experience — catching friction, confusion, and drop-off before it becomes churn. Structured summary delivered to Slack.
From engineers who built software for
AI:
“You've been using ACME Analytics for a couple weeks now — how's it going so far?”
This is a live AI voice agent. Press play and speak. It will respond in real time.
Built for SaaS teams who lose customers to silent onboarding failure.
No credit card required
This is what happened on day 14 of a customer's subscription.
Hi, this is Alex from Dashwise. You’ve been using the product for about two weeks now, and I just wanted to check in — how’s it going so far?
Oh hey. Yeah, it’s alright, I guess. I haven’t really dug into it as much as I planned to.
That happens. What’s gotten in the way?
Honestly, I got stuck connecting our Shopify store. The OAuth thing worked but then it said ‘syncing’ for like two days and I wasn’t sure if it was actually doing anything. I kind of just... left it.
Stuck on Shopify sync — appears stalled, customer abandoned setup
So the sync seemed like it stalled and there was no indication of progress. Did you reach out to support about it?
No, I figured I’d get back to it. But then two weeks went by. You know how it is.
Totally. And besides the sync issue — did you get to see any of the dashboard or reporting features?
Just the default stuff. It showed some basic numbers but since my Shopify data wasn’t fully synced, I wasn’t sure if what I was seeing was accurate. So I didn’t really trust it.
Incomplete data → customer doesn’t trust the product → stops engaging
Makes sense — if the data doesn’t look right, everything else feels unreliable. If the Shopify sync was working properly and your data was flowing in, do you think you’d be using it regularly?
Definitely. That’s why I signed up. I want to see my cohort data and revenue trends without exporting CSVs all the time. I just need it to actually work.
Strong use case — customer knows exactly what they want, blocked by setup friction
Got it. So the value proposition is exactly right — it’s just the initial setup that tripped you up. Anything else I should pass along?
Maybe just... some kind of progress indicator on the sync? I had no idea if it was working or broken. A simple ‘50% done’ would’ve saved me from giving up.
That’s a really good point. I’ll make sure the team hears that. Thanks for being so open — this is exactly the kind of feedback that leads to changes.
Yeah, no worries. And honestly, this call is pretty cool. I might actually go try the sync again now.
Call itself triggered customer to retry — potential save
This customer was 30 days from cancelling. Not because the product was wrong — because the setup stalled and nobody checked. This call took 94 seconds.
Minutes after the call ended, this appeared in #onboarding-insights:
Every new customer. Every friction point. Before they give up.
You already know onboarding matters. You just can't hear when it fails.
Drop-off rate
of users never complete onboarding. Silent failure.
You see the drop in analytics. You never hear why.
Drip sequence
Automated emails they don’t read.
You optimized the subject line. They still didn’t activate.
CS team
Manual check-ins that don’t scale past your first 50 customers.
Great for top accounts. The rest fall through.
Quitlo
AI calls every new customer at the moment that matters most.
You hear from everyone. Every friction point. Every time.
Five minutes. Hearing from new customers by next week.
Connect Stripe
One OAuth click. Read-only access.
Connect Slack
Pick your channel. Done.
Set your timing.
Day 7? Day 14? Day 30? You decide.
No configuration, no scripts to write, no manual scheduling.
What lands in your Slack. Every time.
Activation status
Did they complete setup? What step are they stuck on?
Primary blocker
The specific friction point preventing them from getting value
Product usage level
How much of the product have they actually explored?
Intent level
Why did they sign up? Is the use case still relevant?
Feature requests
What they wish existed — straight from a real conversation
Re-engagement signal
Are they willing to try again? What would help?
After 30 days, you'll see where they get stuck.
Sample data shown below — your dashboard populates as calls complete.
Top onboarding blockers
Surprise finding
“58% of ‘inactive’ customers hadn't actually abandoned the product — they were stuck on a single setup step and assumed it was broken. One support message would have saved them.”
They didn't churn because your product is bad. They churned because nobody checked.
Re-engagement rate
44%
of checked-in customers re-engaged with the product within 48 hours of the call. Sometimes all it takes is someone asking.
Critical window
Day 3
is when 67% of onboarding blockers occur. The customers who go quiet at day 3 churn at day 60. Now you know on day 14.
$349/month. Know exactly where they get stuck.
Everything included. No tiers. No per-seat pricing.
3 actionable insights in 14 days or you don't pay.
Need CRM integration or custom conversation types? Ask about Professional
Stripe OAuth (read-only) · Calls disclose AI identity · Instant opt-out
Common questions. Straight answers.
Yes. Unlike churn calls, onboarding check-ins feel proactive and caring. Customers say things like "this is really cool that you're checking in" — because most products never do.
Yes, always. Full disclosure. Most new customers find it impressive — it signals that you care about their experience AND that you’re a modern product.
Day 14 is the sweet spot for most SaaS products. Early enough to catch friction, late enough that they’ve had time to try the product. You can adjust anytime.
Great — you’ll know. Happy check-ins still deliver value: you learn what features they love, what drove their purchase decision, and what they’d want next. Positive signals are data too.
Stripe subscription creation date. When a new subscription hits day 14 (or your chosen milestone), Quitlo calls automatically.
The standard conversation covers activation status, blockers, feature discovery, and satisfaction. Need custom questions for your specific onboarding flow? Ask about Professional.
Integrates with your tools
The customers who churn at day 60 went quiet at day 14. Start checking in.
Connect Stripe. Hear from new customers. $349/month.
Catch friction early →No credit card required · Running in 5 minutes · Cancel anytime