Comparison

Retently sends you a score. Quitlo calls to find out why.

Retently sends you a score. Quitlo sends you the score, calls the detractors, and tells you why.

Retently is a solid NPS/CSAT/CES survey platform targeting SaaS and ecommerce companies. Good surveys, but no voice follow-up.

Feature comparison

Feature

Retently

Quitlo

NPS/CSAT/CES surveys

Email delivery

In-app surveys

Widget

AI voice follow-up

Slack integration

Native summaries

Segmentation

Cancel flow widget

Ticket creation (Jira/Linear)

Workflow automation

Yes + voice triggers

Pattern analytics

Score trends
Score + conversation patterns

Starting price

$25-$599/mo
$99/mo

Starting price

$25-$599/mo

$99/mo

What Retently does well

  • Strong NPS workflow automation and segmentation
  • Good multi-channel survey delivery (email, in-app, web)
  • Competitive entry pricing at $25/mo
  • Purpose-built for NPS with deep scoring analytics

Where Quitlo differs

  • AI voice follow-up automatically calls low scorers to understand the real reason
  • Captures tone, hesitation, and emotion that text survey responses miss
  • Save opportunity detection identifies customers worth reaching out to
  • One-click ticket creation routes voice insights to your engineering team
  • Slack summaries deliver the score plus the full story in one message

Who should use what

Choose Retently if you

  • Need multi-channel survey delivery (email, in-app, web) as the primary focus
  • Want the lowest possible entry price for basic NPS tracking
  • Need advanced segmentation and NPS workflow automation

Choose Quitlo if you

  • Want AI to automatically call detractors and cancelled customers to find out why
  • Need structured Slack summaries with sentiment, competitive intel, and save opportunities
  • Want surveys plus voice conversations in one AI-powered retention insights tool
  • Need pattern analytics that connect NPS scores to voice conversation insights

The Quitlo Difference

Retently sends you a score. Quitlo sends you the score, calls the detractors, and tells you why.

Frequently asked questions

Yes. Many teams keep Retently for NPS collection and add Quitlo for AI voice follow-up with detractors and churned customers.

Retently is a solid NPS/CSAT/CES survey platform that collects scores and feedback. Quitlo does the same but adds AI voice follow-up. When someone gives a low score or cancels, the AI calls them to understand the full story.

Yes. Quitlo includes NPS, CSAT, and CES surveys with email delivery, Slack integration, and workflow automation, covering Retently's core features. The added AI voice follow-up makes it a superset for retention-focused teams.

Retently ranges from $25-$599/mo depending on features and response volume. Quitlo starts at $99/mo and includes surveys, AI voice follow-up, Slack summaries, and ticket creation in one package.

Both are relatively quick. Quitlo takes about 5 minutes. Connect Stripe and you're live with surveys and AI voice follow-up. Retently requires configuring survey campaigns, segments, and automation rules.

Retently offers multi-channel delivery including email, in-app, and web. Quitlo currently supports email, link, and widget delivery for surveys, plus the unique addition of AI voice conversations as a follow-up channel.

Retently tells you the score. Quitlo tells you the score and then calls detractors to find out what's really going on, capturing tone, hesitation, competitive intel, and specific product feedback that a survey can't surface.

Related reading

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